The admin's wish of getting rid of paperwork is comparable to some environmentalists' desires of abolishing toilet paper, neat thoughts but unrealizable.
Well, these facts in mind, the ordinary citizen can fight back against these alleged savvy but money-oriented superiors, managers whose intrinsic ideas are not connected with customer service but reduction in personnel, making admin work almost unworkable. And, the best thing is you as citizen always feel the fall-out of bad services and unnecessary questionnaires, and all kind of statistics you are mandated to fill out.
Subordinates in admin are supposed to write one page summaries or reports to their superiors. Bosses in the higher echelons are quite bothered and pissed off when reading long bla-bla texts.
How can you fight back? Well, if you are upset about b.s. from an admin or unnecessary obligation levied upon you make the big bla bla approach, tell it enhanced transparency.
Complaints to superiors
You are not obliged to stick to the one page rule. You are free in telling your story, btw, your constitutional right; make it long and multi-layered, complicated but somewhat comprehensible.
The bosses should be smart, huh? Never underestimate their intelligence, right? Make them feel the same pinch you have when they want something that also bothers you.
Send your complaints by fax, and, ooops, the paper has suddenly jammed the fax machine. With a phone flat-rate you have a master piece at hand in making them crazy.
OK, resend, well this time two papers are going through, and, damn, the device jammed again. OK, next try, this time three pieces of papers with a redundant bla-bla, multi-layered but transparent view from the citizen's perspective come through.
What will the simple office clerk do, with this? Suppress the botched first or second approaches of yours. No way! Would be against admin company rules!
Now, the boss whom you want to address with your free speech gets 6 pieces of paper instead of three.
Oh boy, he/she will be pissed off when getting the file, more paper than necessary, redundant bla-bla but you want something from him/her.
Now, the bosses's brain switched on - the analysis takes time.
Why should the chiefs, the bosses, the superiors be better off than the subordinates. The same rights and duties also apply to them, right?
Make them devour paper - fight back, if you think they wanna kick you in the butt.
The same anti-bureaucracy attack should also be applied to the IRS if you have to pay extra money after having filed your tax return. Overwhelm them with paper, make it so transparent, eh, redundant as you like.
Enjoy your counter-attack.